Why we're Unforgettable
Why we're Unforgettable
Why do Ordinary
We know the world has been a little strange this year. Trips have been put on hold and travel plans have been rescheduled for later dates but, throughout every moment, we have been here for you. Our travel experts, customer service managers and our operations team have been on the other end of the phone – day and night – rescheduling your trips, answering your questions, and offering support to those seeking reassurance.
We are a trusted and dedicated travel company and booking with us will give you the piece of mind that you need. It’s what everyone needs, now more than ever. With a team of exceptional destination experts covering over 40 worldwide destinations, we will curate your perfect itinerary – whether that’s a family adventure, a retreat with friends, or a romantic honeymoon.
Expert Trip Planning
Our travel experts really are travel experts. Between us, we have traveled across all continents, eaten all cuisines, enjoyed many wine tastings, hiked paths off the beaten track, and sailed many seas. Each travel expert has their own destinations that they specialize in – whether that’s Africa, Asia, Europe, the Middle East, Latin America or North America. But here at Unforgettable Travel Company, our travel experts have much more than just their specialist knowledge. They have a remarkable amount of passion about their destination.
Mario has traveled to Sicily 19 times, Elaine fell in love with Cape Town and lived there for ten years, Muno describes his job as “selling dreams”, Gemma published a book about safari guides, Luke has traveled across every country in Asia… the list goes on. We are experts but we are also passionate people with the same love of travel as you.
Personalized service and attention to detail
Whether your trip is for a week, a few months, or anything in-between, we will make sure that every detail of your trip is taken care of and perfected. After spending the time on the phone with our travel experts, and numerous email conversations back and forth tailoring your trip, we will get to know you well. Consequently, we make the effort to go the extra mile – be it sending out a hand-written thank you card and a gift, booking a room with the best view for your luxury trip, or stocking your mini bar with your favourite wine.
Support with country restrictions and Covid-testing
We are all aware that the world of travel is constantly changing and we appreciate it may be hard to keep up to date with what’s going on, and which destinations are possible to travel to. We know how confusing it can be, but our travel experts are here to take all of that confusion and stress away. If you know what destination you want to go to, we can find out entry requirements, Covid-safety measures on the ground, and logistics to Covid testing if required. If you know you want to go away, but are not sure where to go yet, our travel experts are always on board to suggest destinations and experiences that are open to the public and safe to travel to.
Hand-picked local guides
As a result of our extensive travels, our team have proudly hand-picked the travel best guides on the ground. Whether you are doing a short city tour in a European destination, or an extended cruise on a luxury ship, the local guides will look after you very well. In Africa, our specialists have stayed in most of the safari camps across the continent. Therefore, the guiding quality has been reviewed to make sure it’s at an exceptionally high standard for our clients. The same goes for other destinations across Asia, the Middle East, Latin America and Europe.
Beautiful travel destinations and an extensive travel pack to match
Once you have locked in your trip with us, we will send you a luxury travel pack with some personalized items to say thank you. The destinations we are promoting are simply breath-taking: the azure waters of the Maldives, the untouched plains of the Serengeti, the mysterious landscapes of Halong Bay, the ancient ruins of Rome… the list goes on. Because these destinations are simply so beautiful, we spend the time and effort producing luxury travel packs, gifts, and travel guides to match. We have recently published the first of our luxury Unforgettable Travel Magazine which is a guide to some of the most inspiring and jaw-dropping destinations and experiences across the world.
24/7 Concierge from start to finish
Looking to book a romantic dinner for two in Santorini? A morning city tour in Hanoi on a private basis? Shark-cage diving during your stay in Cape Town? Whatever the request, our concierge service is here to help. Whether you want to add something to your trip, or change the logistics during your trip, we can sort it easily for you, without hassle or complication.
Financial protection and peace of mind
As a licensed tour operator, all clients who travel with us, regardless of their country of origin, benefit from our financial trip protection. We hold an Air Travel Organisers License (ATOL 7583) issued by the Civil Aviation Authority and are fully bonded by the Association of Bonded Travel Organisers Trust (ABTOT 5381). Therefore you can feel safe in knowing that your travel funds are 100% financially protected.
The world is changing and the events from the past year have made planning a future trip more stressful and challenging. Therefore we have launched our Flexi-Promise guarantee. We all love planning that getaway to give ourselves something to look forward to. With our new flexible promise guarantee you can do so, with the peace of mind of mind in knowing that your trip is fully financially protected, you can secure it with just a 10% deposit and you can cancel up to 45 days before, receive a full refund or postpone your trip free of charge.
Susan Landon, US
Elena Gimson, US
Lynda Grant, AU
Martin Peel, UK
Beverly Vaughan, US
Darrell Magee, US
We would love to hear from you
At the heart of our business is the relationships we develop with our clients from that very first phone call. We are hugely passionate about what we do, none more so than speaking to our clients at the end of an amazing trip and knowing we have created life long memories and friends. It starts with just a call, so get in touch.+1 844 879 7838OR
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