• Our Flexi-Promise

Plan that dream trip with flexibility and peace of mind

The world is changing and the events from the past year have made planning a future trip more stressful and challenging. We would like to alleviate that stress and risk, by introducing our Flexi-Promise guarantee. We all love planning that getaway to give ourselves something to look forward to. With our new flexible promise guarantee you can do so, with the peace of mind in knowing that your trip is fully financially protected, you can cancel up to 45 days before, receive a full refund or postpone your trip free of charge.

Mt Fuji in autumn view from lake Kawaguchiko

What is our Flexible-Promise?

We are introducing our Flexi-Promise to give you the ultimate choice in whether you feel comfortable travelling. Design that unforgettable trip with one of our destination experts, with the peace of mind in knowing that during these changing times, if you don’t feel comfortable travelling, you can cancel or postpone your trip.

This is how you go about booking a trip:

  • Once you have finalized designing the trip with our destination expert, you will secure the trip with a low deposit.
  • Your final balance will be payable 90 days before your departure date
  • If you are not comfortable traveling, we will refund you in full less any non-refundable services, provided you cancel 45 days before departure
  • You also have the opportunity to reschedule your trip to a later date
  • The ability to rebook your trip to any of our 40 destinations
Luxury hotel spa

Financial Protection as Standard

We have several thousand clients from around the world travel with us each year. As an established tour operator, all clients who travel with us, regardless of their country of origin benefit from our financial trip protection. All trips we sell include financial protection as standard. We are a licensed tour operator and hold an Air Travel Organisers License (ATOL 7583) issued by the Civil Aviation Authority. We are also a fully bonded tour operator protected by the Association of Bonded Travel Organisers Trust (ABTOT 5381).

Lion cubs walking in the wild.

Worldwide Flexibility

If you feel uncomfortable travelling to the destination you have booked, you have the flexibility to cancel up to 45 days before the departure and receive a full refund. We can also rebook your trip to a later date free of charge or change your booking to another destination. With up to 40 destinations to choose from, our destination experts will be happy to rebook your trip to another country of your choice. We will also refund you the difference if the new trip is cheaper.

Cinque Terre, Italy

Clear and Concise Pricing

The trips we design for our clients are all completely bespoke and tailored to your exact budget and preferences. Therefore we may be required to include certain airlines, safari lodges or elements of your trip which require a non-refundable deposit to book. At the time of booking, our destination experts will clearly outline any non-refundable items in your trip before you proceed with the booking.

Customer Reviews

Service was excellent, completely understood our requirements and put together a fantastic itinerary to suit us and also chose some lovely less obvious hotels. All the transfers and excursions were included and ran smoothly. [...]

Susan Landon, US

From start to finish the service and organisation was amazing. The cruise ship allowed us to visit wonderful small medieval ports and you could join in the fantastic trips laid on if you wanted [...]

Elena Gimson, US

I am always drawn to people and companies that specialize in the area I'm interested in traveling to. It was obvious from the first phone call that they were truly the experts and had superb knowledge about both Athens and the islands. We had an amazing trip and will return [...]

Lynda Grant, AU

Your company name sums up our trip. From start to finish everything is what the brochure’s & pre-emails stated. Correspondence was amazing & the Unforgettable team kept us always updated. [...]

Martin Peel, UK

Incredible and unforgettable … From the ship to the excursions and the excellent cruise director, everything was 5 stars. It’s the only trip my husband and I would absolutely repeat in the future, and never travel massive cruise ships again. [...]

Beverly Vaughan, US

Well I dont know from where to start, but they were excellent in the service right from the word go, and were prompt in their response to our queries. [...]

Darrell Magee, US

We would love to hear from you

At the heart of our business is the relationships we develop with our clients from that very first phone call. We are hugely passionate about what we do, none more so than speaking to our clients at the end of an amazing trip and knowing we have created life long memories and friends. It starts with just a call, so get in touch.

+44 208 004 2345OR